![]() Since you can define multiple reason codes, you have the capability of affecting multiple accounts with the reason code. The reason code is used on Reference File category 302, Account Number Assignment, to define the account to be affected by the chargeback. Reason codes are defined on Reference File category 350. In both cases you must specify a valid reason code for the chargeback. If you enter an 'N' in the Void Chargeback field or leave it blank, then the original Chargeback field will be updated with the amount you entered and will not be voided. If the original chargeback was entered as an overpayment (negative), then enter the chargeback as a positive amount. If the original chargeback you entered was an underpayment (positive), enter the chargeback as a negative amount in the Chargeback Amount field. To void a chargeback, enter the amount of the chargeback to be backed out in the Chargeback Amount field, then enter a chargeback reason code and a 'Y' in the Void Chargeback field. If the original payment included a chargeback, you should void the chargeback when you back out the payment. You may define your system to automatically generate open items for chargebacks on Reference File category 350. When applying a payment to an invoice, you may choose to create a chargeback for the remaining amount on the Application Detail screen. An overpayment results in a negative chargeback (a credit memo). An underpayment results in a positive chargeback (a debit memo). The process is similar to VAT recalculation for write-offs.Ī chargeback is an open item created for a customer's underpayment or overpayment of an invoice. If an open item is not created for the chargeback, the VAT adjustment can be performed in a VAT recalculation environment. Underpayments during payment application are associated with the invoice that was not completely paid Therefore, any underpayment chargebacks created for an invoice during payment application are displayed on the specific line of the invoice in the Write-Off/Chargeback field. Therefore, any overpayment chargebacks created for the customer during payment application are displayed on the header portion of the Open Item List Screen in the Chargeback field. Overpayments during payment application are associated with the customer's payment, not a specific invoice. You may use this field for both underpayments and overpayments, but an overpayment must be entered as a negative amount. A valid chargeback reason code must also be entered. You may enter the amount to be charged back in the Chargeback Amount field.If the chargeback is an overpayment and you use this field, the overpayment will remain on-account and the chargeback will not be processed. Note: You may only use the Chargeback Remainder field for underpayments (positive chargebacks). The remaining gross amount of the invoice after subtracting the amount applied, the discount amount, and any write-off amount will be charged back to the customer. ![]()
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